Here is the whole story of inconvenience that has been caused by Spring Travels and Singapore word wide Incentives.
Day one: We landed in Singapore, chauffeur drove us to our hotel.. which was not the hotel we were told or asked for. We had Hotel Bencoolen in the itinerary provided to us by Spice Holidays and they had further collaboration with Spring Travels whose agent dropped us to Hotel “ 81” in area called Bencoolen which was pathetic to stay. We paid for a 4 star hotel as I mentioned in my earlier mail but they dropped us in this mess. Moreover we enquired there was actually a Hotel called Bencoolen which was a three star, but they told us that we didn’t have any booking for the same.Above all The receptionists and other hotel staff at “Hotel 81” could laugh at us (This is Singapore!! Waoz)Now to further worsen the situation they (Hotel 81) had no room for us at that time, the hotel people asked us to roam around till they give us the room.We reached there at 8:30 Am and they said the check-in is at 2:00 PM in whole Singapore, which was not conveyed to us by our travel agents and was also not mentioned in the itinerary , after waiting for 1-2 hrs at hotel reception, they provided us a room to fresh up that too un-cleaned and after sometime they gave us one more room for stay but that was not at all bearable. They took our itinerary and did not return and they provided us with a new itinerary which was a different from the one we were given by our agent from INDIA. We called up our agent in INDIA and asked them to change our hotel, they could not make much effort as there were many people involved. Our agent in India was in proper contact with us and was trying to resolve the problem and he gave us the Singapore’s Agent Fredy’s contact who was indeed of no help, he never appeared.At the end after lot of International calls and botheration we got an assurance from our Agent that we will get a hotel shift at 8:30 AM in the morning.
Day Two: As we were assured the hotel shift at 8:30AM, to no surprise the agent didn’t turn up and we started a series of calls again. We were taken to Universal Studio. Mean while whole day we were rather than enjoying our trip was on calls with our Agents for Hotel shift so that we could enjoy our holiday like a normal holiday.We heard that the hotel shift will happen in the evening.Also We thought Singapore to be an Internationally recognized Metropolitan city and a good Host but we found it to be a total opposite. Their behavior towards INDIAN’s was awfully horrible. I should say they were doing RACISM. We would not recommend anyone to visit Singapore would strongly discourage people to visit this city.
Day Three: After getting the Hotel change finally (OASIA), to our surprise and to add to our botheration more, we got to know that our whole day is free we do not have anything to do. Whereas our itinerary had a different story to tell. Again a series of calls started, we discussed this with our agent in India that this is happening and he called his counterparts in Singapore and discussed if the program is not happening according to the itinerary provided, we came to an agreement which was again not followed COOL isn’t it!!!Finally we had to agree to whatever the agents in Singapore told us as we had no choice. We went ahead with the tour.
Special Mention:1. We were not even provided with the things mentioned in the itinerary. Which includes the following
Singapore Hard Rock Café discount coupon with one complimentary drink each pax.
Free post card each pax.
Downtown Duty Free shopping card.
Half day tour without Orchid Gardens (we have not been taken to Orchid grdn)
2. Dinner & Transportation: Dinners were not arranged in the hotel of stay, rather it was somewhere far in the city at some substandard place, for where there was no transportation back to Hotel was provided late Night. We had to arrange that on our own. After all this botheration and hostility we would not recommend Singapore visit.
Rather than enjoyment we got the mental harassment caused by the travel Agents and Singaporians.This was a dream trip for us and it turned up to be a WORST NIGHT MARE of our life time, where we ended up wasting out hard earned money and time. Wish we had never dreamt or visited Singapore.
